FAQ

We understand that sometimes plans change. You can modify or cancel your order within 12 hours of placing it. Just email us at contact@avlux.com with your order number and the details of the changes you'd like to make. We'll confirm your request once the changes have been processed.

While we strive to deliver all items in a single package whenever possible, sometimes orders may be fulfilled from different warehouses, resulting in separate deliveries. Don’t worry if you receive items separately; it’s just our way of ensuring you get your products as quickly as possible!

In the unfortunate event that your item arrives damaged, please know that we take great care in packaging each order. However, we understand that accidents can happen during transit. Simply reach out to us at contact@avlux.com with photos of the damaged item, and we'll promptly arrange for a replacement to be sent your way.

While we strive for perfection, minor scratches caused by courier handling may occur occasionally and are beyond our control. While these scratches may be unsightly, they don't compromise the functionality of the item. Therefore, we kindly ask for your understanding that we do not offer refunds or accept returns for items with minor scratches.

If you've received an item that doesn't match what you ordered, we're here to help resolve the issue swiftly. Please take a moment to double-check your order details to ensure accuracy. If you've indeed received the wrong item, kindly notify us within 5 days of receiving it.

Rest assured, if there's been a mix-up with your order, we'll work diligently to set things right. We'll cover all shipping costs for returning the incorrect item and sending out the correct one.

We offer free shipping on all orders, no matter where you are located! There are no additional charges for duties, taxes, or carrier fees.

Our delivery times vary depending on the product and your location. Generally, orders are processed within 3 business days. Production and delivery usually take between 2 to 4 weeks. For furniture orders, please note that they are initially shipped by sea freight, and tracking will update once they reach your local port and are handed over to your local carrier. If you have any questions about your specific order, feel free to contact us at contact@avlux.com. We’re here to help!

We understand that tracking delays can be frustrating, but please don't worry! Sometimes, shipping carriers experience unexpected delays that are beyond our control. If you notice any delays with your tracking information, feel free to reach out to us at contact@avlux.com. We'll do our best to assist you and provide updates on your order's status.

While we don't offer replacements for missing packages, we're here to assist you. If your package goes missing, please reach out to us at contact@avlux.com. We'll gladly help you submit a claim with our shipping partner. Additionally, we recommend ensuring someone is available to receive the package or arranging for a secure delivery location to prevent any issues.

If your package is lost in transit or not received but shows as delivered to the provided shipping address, Avlux Decor cannot be held responsible for non-receipt or replacement of the goods. However, we can help you file a trace and claim with the carrier to locate your missing parcel.

Our furniture is shipped using sea freight for initial transportation. Once it arrives at your local port, it is then handed over to your local carrier for final delivery to your address. Throughout the process, we ensure your furniture is carefully packaged to ensure its safe arrival.

You will receive your refund on your original payment method 7-20 business days after the return is processed at one of our warehouses.

If you wish to return an item due to personal reasons or preferences (such as color, size, style, or any other non-quality related issue), please note that you will be responsible for the return shipping fee and 15% restocking fee.

For damaged or defective items, please refer to our FAQ Orders section for instructions on how to proceed with the return and exchange process.

We can't stop orders once they've been shipped. If you decide not to accept delivery, charge a 25% fee of the order total before discounts and promotions. This covers our costs for storage, preparing the order, and shipping. The fee will be deducted from your refund.

In the unlikely event of circumstances beyond your control (such as damages or defects), please reach out to our customer service team at contact@avlux.com. We’re here to provide you with the best solution possible.